Process Development & Improvement

Sustainability and scalability are created by defining and maintaining your key processes. A well-defined process is accretive to every part of your supply chain and customer satisfaction goals.

Good processes reduce training times, increase resource productivity, minimize and prevent issues as well as aid issue resolution. Positive effects are increased employee morale, lower production costs, and consistent workflows.

We’ll work together to define workflow maps, implement process turtles, define process PEARs and create documented information using multi-media to realize improvements.

Knowledge Management

Companies that once had an abundance of Knowledge, Skill, and Ability (KSA) to support and sustain their growth are now facing shortages.

Due to demographic changes, skilled employees are leaving and the workforce is shrinking. Company knowledge drain is at an all-time high. It is more important than ever for companies to retain and continue the advancement of KSA to ensure future scalability and profit.

Wouldn't it be nice to know what you knew? We will help you implement a knowledge management system to retain and use your business’s information for staff development and scalable growth.

Microsoft Office Development & Automation

Expert-level knowledge and skills with all aspects of Microsoft Office. Providing 25 years of VBA programming to automate repetitive tasks, dashboards, and data management. Quality TLC will code your project for automation leaving you time to focus on what’s important.

Standards Conformance

ISO 9001 is the foundational standard by which many other standards are built. Our Auditing Tools for ISO9001:2105, ISO14001:2015, and AS9100:D ensure consistent and measurable results. We’ll perform the audits (with experienced Certified Lead Auditors), partner with you, or enable your internal auditors to perform consistent and competent SWOT evaluations.

The results will show you where your attention is required to achieve and maintain your certifications while improving your Quality Management Systems (QMS).

Issue Resolution

There are many great processes and tools available to help you eliminate those pesky issues. Of course, you already know the basics of problem-solving; Stop the bleeding (containment), understand the issue (not the symptoms) to clearly define the problem, identifying the root cause(s), developing and implementing action to both correct the issue and then to ensure it is not repeated.

Quality TLC tools help you walk through Issue Resolution and then drive closure with an easy-to-use CAPA application.

Continuous Improvement

There is no shortage of opportunities in your business; however, that list is usually longer than the number of employees available to seize them.

The goal is to identify both the highest risk and the costliest actual and potentially draining issues and then sustainably solve them quickly.

With selection optimization and Quality TLC CAPA application, your team will have the tools and ability to resolve the issues to the benefit of your suppliers, employees, customers, and shareholders.